PRACTICE INFORMATION
FEES & BILLING ARRANGEMENTS
All consultations with our General Practitioners will be bulk billed if you have a Medicare card.
A fee will be charged for patients who do not have Medicare and for consultations not covered by the Medicare Benefits Schedule.
If your visit is as a result of work-related injury, you will need to inform the attending doctor and receptionist. Work related consultations and treatment will be billed to the employer or the insurance company involved.
Patients with Private Health Insurance only will be charged consultation fees depending on the time of their appointment. We can process their consult claim on site with our HICAPS Terminal and an out-of-pocket fee will be issued.
APPOINTMENTS
An appointment system operates in this practice with an average of 10 minutes allocated per patient unless a longer appointment is required. When booking, please advise the reception if your problem is URGENT, needing a special medical examination or procedure or if more than one family member needs to be seen.
If you are unable to keep the appointment, please inform us as soon as possible so that someone else can be accommodated. If you or a family member that requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
Bookings can be made online using the HotDoc website or app.
PHONING YOUR DOCTOR
Telehealth (Over the Phone Consultations) are only available to patients who are wanting to discuss results and who are Covid Positive and are unable to come to the Practice.
Your doctor may be contacted during normal practice hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you if he is able to return your call.
This option is only available to patients who have been previously seen at the Practice and not available to new patients. If you are a new patient, please book an appointment to come and see one of the doctors.
AFTER HOURS CARE
If you need urgent medical attention outside of our normal surgery hours, please contact National Home Doctor Service on 13 74 25 or attend your local emergency department.
You can arrange for a home visit and you will be bulk billed if you have a valid Medicare Card.
Please refer to their website for more information on homedoctor.com.au. Brochures are available at our reception area.
RECALLS & REMINDERS
We are committed to preventive care. To provide for an efficient monitoring of your health, this practice offers a computerised system of recalls and reminders. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or reception know.
Recalls and reminders are done through a messaging service through HotDoc or by phone or mail for follow-up tests, immunisations, health care assessments, reviews of chronic health problems like diabetes and asthma etc.
TEST RESULTS
An appointment is needed to discuss further management or follow-ups of results.
In general, results are given during consultation in order to allow for appropriate discussion of their implications. We will contact you if there are any urgent matters that may need to be discussed an arrange an urgent appointment.
PRIVACY
All our medical records are computer-based records only. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
We abide by the National Privacy Principles available at this website: www.privacy.gov.au/health/index.html
PRENTATIVE HEALTHCARE
Regular health checks and consultation with your doctor when any symptoms or changes in your body occur are essential as part of preventative care. Our practice provides the following:
• Iron Infusions
• Minor surgical procedures
• Vaccinations – Child and adult
• Baby Growth and Development
• Women’s health Issues
• Men’s health issues
• Weight problems
• Smoking cessation
• Travel medicine
• Skin cancer checks
• Management of chronic disease
• Pre-employment checks
• Medicals for Driving
• Mental Health
• Family Planning Advice
• Pap Smears and Breast Checks
• Liquid nitrogen freezing therapy
• Nutritional advice
• Heart check
• Children’s health check
YOUR FEEDBACK IS IMPORTANT TO US
We always welcome any constructive comments or suggestions. Our staff is here to help, so do not hesitate to ask for assistance. Due to the unpredictable nature of general practice consultations, the doctors will sometimes be behind schedule.
We apologise for any inconvenience this may cause. We take your feedback seriously as they will help us improve our services and to cater to your needs. However, if you are dissatisfied and want to take your concerns further, you may contact the Health Clinic Care Complaint Commission. Ph: (02) 9219 7444